Qube's Privacy Pledge
Our goal is to help people live smarter and provide instant access to your homes so you can control your lighting, create your favorite lifestyle automation and live better. We are committed to the principles of respecting your privacy, keeping your data safe, and letting you decide how your information is used and shared. This is our Privacy Pledge:
Last updated: December 1, 2016
Please note that this policy may change over time, but any future changes will not affect data that was collected under a previous version of this policy. If any modifications substantially change your rights, we will send an email summarizing the changes to the address associated with your Qube account and provide notice on the Site.
If you have any questions, please contact us.
What Data Does Qube Collect?
When You Pair a Device
When pairing a Qube Device, you will be asked to download the Qube App or install Software and enter information about yourself, such as country, and gender. We use this information to personalize your lighting–for example, creating personalize moods, schedules, and automation. Depending upon the specific Lighting you use, it can collect data such as the hours you switch on your lights, colors chosen, schedules customized and transmit this data to be shared among Qube Service.
When You Create a Qube Account
If you want to access data collected by your Device, you must create a Qube account. When you create a Qube account, we ask for some personal information, including your email address and date of birth. Your email address will be your Qube account username, which you will use to log into your account.
You can also create your Qube account using a different credential such as a Facebook or Google+ account. We will ask permission to access basic information from that account, such as your name, profile picture, and friend list. You can stop sharing that information with us at any time by removing Qube’s access to that account.
When You Add Information to Your Account
You can customize your Qube experience by adding other types of information to your account, such as entering your house photos and even inviting other users to access to your lighting through our sharing feature. Whenever you add this type of data, we collect it and store it in your Qube account.
When You Visit Our Sites
Qube collects industry standard data from everyone who visits our Sites—even if you don’t have a Qube account. This includes log data that automatically records information about your visits, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the Site. We use this type of information to provide you with an experience that’s relevant to your location based on the IP address, to prevent Site misuse, and to ensure the Site is working properly.
When You Make Purchases From Our Store
We do not view or store your credit card information. This is handled by our third-party payment processor. We store your shipping address so we can process your order through our fulfillment partner. If you are logged into your Qube account when you purchase something on our Site, we associate that order with your Qube account.
When You Contact Us For Help
Whenever you contact Qube for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance and improve the Qube Service. If you contact us when you are already logged in to your account, the web form automatically pre-fills this information, so you don’t have to type it manually. You can also contact Qube on public forums such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.
When You Add Friends
To allow easy access from your family and friends to your lighting at home or work, Qube lets you add them easily. You can add friends in several ways, such as by providing their email addresses, or by accessing social networking accounts or from the contact list on your phone. When you share your friends’ contact information with us to add them as a friend, we will only use it for this purpose. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose.
When You Activate Location Features
The Qube Service includes features that require the collection of specific location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We only collect this type of data when you activate a location feature, such as Geofencing. We stop collecting this type of data when you deactivate the feature. We store this information in your Qube account.
Information From Other Sources
How We Use Your Data
Qube uses your data to provide you with the best experience possible, to help you make the most of your home, and to improve and protect the Qube Service. Here are some examples:
What Data May be Shared With Third Parties?
First and foremost: We don’t sell any data that could identify you. We only share data about you when it is necessary to provide the Qube Service, when the data is de-identified and aggregated, or when you direct us to share it.
Data That Could Identify You
Personal Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:
Data That Does Not Identify You (De-identified Data)
Qube may share or sell aggregated, de-identified data that does not identify you, with partners and the public in a variety of ways, such as by providing research or reports about lighting efficiency. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.
Data that You Direct Us to Share
Other Ways You Might Share Your Data
Contests and Giveaways
Qube may also ask you to participate in surveys (processed by Qube or third parties) that help us understand your use of the Qube Service. Any PII you provide to Qube (or supplied by you or Qube to such third-party survey providers) in connection with these surveys will only be used in relation to that survey and as stated in this policy.
How Long We Save Your Data
We store your PII for as long as you maintain a Qube account.
How To Edit or Modify Data
Data that you provide to Qube through the Site can be modified from your dashboard or Qube account preferences. If you remove data from your Qube account, it will no longer appear to you or others who use the Qube Service. Backups of that data will remain associated with your Qube account and in our archive servers.
How To Deactivate Your Qube Account
You can deactivate your Qube account by contacting Customer Support. When you do, data that can identify you will be removed from the Qube Service, including but not limited to your email, name, photo(s), friends list and links to sites such as Facebook and Twitter. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Qube may continue to use your de-identified data after you deactivate your account.
Can I Opt-out Of Receiving Qube Emails?
Of course! You can opt-out of receiving weekly summaries, achievement notifications, contests, giveaways, surveys and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Qube email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your use of the Qube Service.
How Does Qube Keep My Data Safe?
Qube uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Support.
How Does Qube Handle Data From International Visitors?
You can email us with any questions or comments at email@example.com.